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My Customer Rules was launched in 2004. The Awards have recognised and rewarded over 1000 ‘unsung heroes’ nominated by the best judges – their customers. My Customer Rules is an exciting and innovative award with outstanding success in recognizing Customer Service Champions who may otherwise have gone unnoticed; Service Champions who deliver a consistent quality service.
My Customer Rules is a world first initiative developed jointly by GAPbuster Worldwide (Leading global Customer Experience Management agency) and ICSP International Customer Service Professionals (An industry body that provides Customer Service professionals with world class resources)
Who is ICSP?
ICSP International Customer Service Professionals are a professional body supporting and enhancing the world of service which is facilitated through their International membership. ICSP offer resources, education and professional networking opportunities to enhance and improve International service standards. ICSP’s world class events are attended by a diverse range of industries and many blue-chip companies, that learn, network and exchange knowledge in delivering service excellence. ICSP encourage both internal & external service providers to improve their service standards by being measured against ICSP’s best practice tools. ICSP is the organizing body for the prestigious annual International Customer Service Awards.
Who is GAPbuster Worldwide?
GAPbuster Worldwide provides an innovative range of customer experience measurement and reporting tools for multi-national, large regional and national companies in over 40 countries who understand the real benefits that can be gained by excellent customer service.
Improving the customer experience can positively impact on brand loyalty, resulting in more frequent return visits plus higher sales productivity. Quality customer experiences can deliver business’ serious benefits. GAPbuster does this by collating data from their worldwide network of mystery shoppers, analyzing and finding solutions to further improve performance results purely based on the in-store experience. |
